1. DEFINITIONS

1.1. "Buyer" means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2. "Consumer" means someone who buys Goods from the Seller and who does so otherwise than in the course of a business;
1.3. "Contract" means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.4. "Goods" means the goods and/or services that the Buyer agrees to buy from the Seller;
1.5. "Seller" means Holistic Pet Supplies, contact and VAT details listed in section 16 of this document.
1.6. "Terms and Conditions" means the terms and conditions of sale set out in this document;
1.7. "Website" means this website http://www.holisticpetsupplies.co.uk/ (or any replacement website substituted therefore by the Seller);

2. CONDITIONS

2.1. Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.
2.2. These Terms and Conditions shall apply to all Contracts for the sale of Goods by the Seller to the Buyer through the Website and shall prevail over any other documentation or communication from the Buyer. For the avoidance of doubt, the Seller reserves the right to amend the Terms and Conditions at any time without notice, and the terms and conditions applicable to each such Contract between the Buyer and the Seller shall be those prevailing at the time of an order being placed by the Buyer.
2.3. Submission by the Buyer of an order for Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4. No variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be permitted.
2.5. All the express terms of the contract of sale are contained in this document.

3. ORDERING

3.1. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason. It should be noted that a simple acknowledgement of order may also be issued which shall not be deemed to be acceptance of an order unless stated otherwise.

4. PRICE AND PAYMENT

4.1. The Price of the Goods shall be that stipulated on the Seller's Website in UK pounds. UK VAT is applicable to all customers originating in the EU. For customers outwith the EU no VAT is applicable but the customer may be liable to pay import duties in their own country.
4.2. All orders shall be processed in UK pounds only. The currency converter on the website is for information purposes only. Whilst the Seller updates the currency converter regularly, the Seller is not liable for any inaccuracies in conversion.
4.3. Delivery charges are calculated upon total weight of the goods purchased and will be shown at the checkout process where the buyer will have to option to proceed with the sale or cancel.
4.4. The total purchase price, including any VAT and delivery charges, will be displayed in the Buyer's shopping cart prior to confirming the order.
4.5. After the order is received the Seller shall confirm, by email, the order status and expected delivery date. Details of price, quantity, description and order history shall be available to the customer by logging into their account.
4.6. Payment of the Price plus VAT (where relevant) and delivery charges must be made in full before dispatch of the Goods. Payment is to be made by any of the credit or debit cards accepted by the Seller, details of which are noted on the Website. All orders are subject to authorisation of payment by the relevant card issuer prior to despatch of the goods. Protx advises the seller upon acceptance of any credit card payment.
4.7. Where customers have ordered goods and have selected the 'Cheque/Postal Order' option, goods will not be despatched until payment has been received. These orders shall be held for a period of 14 days from the date of ordering, if no payment is received within this time, the seller shall assume that the buyer wishes to cancel the contract, and shall delete these orders and treat them as never having existed, subject to section 4.8.
4.8. In exceptional cases, where the buyer has received goods without having paid for them, the seller shall give 14 days for payment to be made before handing the debt over to a debt collection agency for recovery. The buyer shall be liable for any additional costs occurred in recovery of this debt.

5. RIGHTS OF SELLER

5.1. The Seller reserves the right to adjust the price and specification of any item on the Website at its discretion.
5.2. The Seller reserves the right to withdraw any Goods from the Website at any time.
5.3. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to accept an order.

6. AGE OF CONSENT

6.1 Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.
6.2 If the Seller discovers or is of the opinion (as to which the Seller shall have sole discretion) that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

7. WARRANTY

7.1 The Seller describes the detail of the Goods in the Website based on information from the Manufacturer and will not be held liable for any inaccuracies based on information passed from any Manufacuter. The Seller reserves the right to alter the specification/description of Goods on the Website without notice.
7.2 Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded. Any recommendation or suggestion relating to any of the Goods and made by the Seller is given in good faith. but it is for the Buyer to satisfy himself as to the suitability of the Goods for the Buyer's purposes.
7.3 The Goods may consist of goods and/or services to be delivered online. In such circumstances, the Seller shall have no liability for any temporary unavailability of such Goods due to any failure of the Website, any telecommunications system and/or the world wide web in general, including any downtime of the Website due to planned or emergency maintenance.

8. DELIVERY

8.1 Goods supplied within the UK will normally be delivered within 5 working days of confirmation of payment of order, subject to local postal delivery times.
8.2 Goods supplied outwith the UK will normally be delivered within 14 working days of confirmation of payment of order, subject to local postal delivery times.
8.3 Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
8.4 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. Notwithstanding the foregoing, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
8.5 Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.6 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

9. CANCELLATION AND RETURNS

9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 14 days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
9.3 Goods to be returned must clearly show the sales receipt/invoice/order number obtained from the Seller on the package.
9.4 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
9.5 If you are a Consumer, in addition to the above rights, you have important statutory rights under the Consumer Protection (Distance Selling) Regulations 2000. These are set out in Paragraph 15 (YOUR STATUTORY RIGHTS) of these Terms and Conditions.

10. LIMITATION OF LIABILITY

10.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever suffered by the Buyer.
10.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

11. WAIVER

No waiver or delay by the Seller (whether express or implied) in enforcing any of its rights under this Contract shall prejudice its rights to do so in the future.

12. FORCE MAJEURE

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. The Seller shall endeavour to notify the Buyer as soon as possible should any such events or circumstances occur.

13. SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14 CHANGES TO TERMS AND CONDITIONS

The Seller shall be entitled to change these Terms and Conditions at any time.

15. YOUR STATUTORY RIGHTS - COOLING-OFF PERIOD

At www.holisticpetsupplies.co.uk we want the Buyer to be delighted every time they shop with us. Occasionally though, we know that Buyers may want to return items. That's why under the Seller's "no quibbles" guarantee if, for any reason a Buyer is unhappy with their purchase, they can return it to us in its original condition within 14 days of the date they received the item.

By law, the Buyer also has certain statutory rights to withdraw from a purchase of Goods. This applies to all Goods except for digital items (e.g.: e- Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, video games and software products where the item has been unsealed, nor for the purchase of books and/or magazines. Any Buyer who is not purchasing Goods in the course of a business shall have the right to cancel an order, in terms of The Consumer Protection (Distance Selling) Regulations 2000, within 7 working days of the day after the date of receipt of Goods, provided written notice of cancellation is received by the Seller at the address specified to the Buyer during the ordering process, within that period.

In the event that the Buyer serves a valid notice of cancellation, the Buyer shall have the right to a full refund within 30 days of notification of cancellation. On cancellation the Goods shall remain at the risk of the Buyer until restored to the Seller and the Buyer is required to take reasonable care of the Goods until that time. The Seller reserves the right to claim for any loss in value to the Goods, due to damage, while at the Buyer's risk.

16. CONTACT DETAILS

Telephone: 01803 883 544
Email: sales@holisticpetsupplies.co.uk

17. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of Scotland and the parties hereby submit to the exclusive jurisdiction of the Scottish courts.