NEW - Missing/Damaged Orders - Please Read

All items sent are covered by insurance. However, due to a large increase in the number of items going missing recently, we have added this section to the website to clarify what information we need from you in order to process your claim should you not receive/receive damaged items.

Once an order has been posted, you will receive an e-mail advising when and how it has been sent and an approximate delivery date. All our orders are sent by Royal Mail first class post or parcel post. If the package does not arrive within the timescales below, please take the following steps:

• Contact your local Post Office to check the item is not being held there for you. Usually a note will be left by the Postman to say that you should collect it from there directly if they have not been able to deliver it. The Post Office hold items for 3 weeks before returning them to us.
• If the item is not waiting to be collected at your local Post Office, please contact us providing the order ID number which you will have received when you placed your order. This can also be found by logging onto your account and checking your previous orders.
• Complete the Missing/Damaged Orders Claim Form.Click here to download the form

Once we receive this information we will be able to despatch a replacement to you as soon as possible.

Timescales for delivery (provided by Royal Mail):

• Where possible orders will be despatched on the same or next working day.
• 1st Class post in usually next working day.
• Parcel post in 3 to 5 working days.

Standard Shipping Information

We only ship to addresses within the European Union and the United States

Once each order has been sent an e-mail confirming despatch will be sent so that customers will know when to expect the order. If any order is not received, or has been damaged in any way, we require written notification within 7 days. Replacements will be sent upon receipt of written notification. To check the status of your order at any time you can log into your account and check the status of your order.

Please also see our term and conditions for further information on your statutory rights to cancel orders.

UK shipping costs:

Up to 500g £2.50
500g to 800g £2.99
800g to 1kg £4.50
1kg to 2kg £5.50
2kg to 5kg £9.20


UK orders will be sent by Royal Mail first class post and Royal Mail parcel post for larger items.

EU shipping costs

Up to 500g £4.50
Up to 800g £6.30
800g to 2Kg (max) £9.30

US Shipping Rates

Up to 600g £12.00
600g to 1Kg £16.00
1Kg to 2Kg £25.00